Common purchase queries answered
Orders and Shipping
Orders will not be started until payment has been received. Once payment has been received it takes about 7-14 business days before order will ship based on the order size. We make our products on demand for each customer order to ensure the highest quality and freshness.
First you will need to create an account here . Once you create your account it could take up to 72hrs for approval. If you need assistance or if your an existing customer please call (800) 417-5574
Please provide us with your Order Number and Updated Shipping Address.
Please send an email to email@example.com or Call (800) 417-5574
Once order has shipped you will receive a tracking number for your shipment via email.
You will have the option to save your credit card on file for a faster checkout. Otherwise, no we do not keep your credit card on file.
For retail yes. For wholesale, no we do not.
We currently are only shipping orders within the United States for wholesale.
That will depend on order size. Larger orders will arrive in multiple boxes. Each box will have its own tracking number.
If you need to swap an item
Returns and Exchanges
We have a 30 Day Return Policy on unopened products. If you have a damaged or defective product please email firstname.lastname@example.org or Call (800) 417-5574
Please send an email to email@example.com with your order number and the items you did or did not receive.
Please email photos of the damaged order and provide order number to firstname.lastname@example.org
Please email email@example.com or call (800) 417-5574
Please log back into your account and you will be able to update your order information.